White-listing: How to STOP emails from going to the Outlook Junk Mail folder

By: standss , May 15th, 2014

Do you find that you are missing taking action on important emails because Outlook is wrongly classifying them as SPAM and moving them to the Junk Email folder? Maybe you’re not getting support emails from us or another company.

Here’s what you can do to tell Outlook that emails from a particular person or domain are safe.

Outlook has a Safe Senders list. Once you add someone to the safe-senders list, their emails will always go to the Inbox despite what the SPAM filter thinks of it.

To add an email address or domain to the Safe Senders list.

Right click over an email in your Inbox.

Click Junk

If this email is from the sender that you want to add to your Safe Senders list then click on Never Block Sender or Never Block Senders Domain.

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If you want to add a different email address or domain to the Safe Senders list, then click Junk E-mail Options.

Click on the Safe Senders tab.

(Optional: You can also tick the Also trust email from my Contacts and Automatically add people I email to the Safe Sender List check boxes if you want) Click Add.

Enter the email address (e.g. support@blog.standss.com<mailto:support@blog.standss.com>) or domain (standss.com) and then click OK.

Click OK again to return to Outlook.

This tip is particularly useful for emails from companies that you contact for support e.g.we recently found that our support emails were ending up in some users Junk Email folders. This can be very frustrating when you’re waiting for your new license information or additional information for software that you have just purchased.

We recommend that you add the domains standss.com and addins4outlook.com to your Safe Send lists now.

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