Windows 10 stops Outlook Emails from Sending (Solved) – Error 0x800ccc13

By: standss , Sep 7th, 2015

Many users around the web have reported that Outlook 2013 stops sending emails after they upgraded their computers to Windows 10. The emails simply sit in the Outbox. The following steps can be used to solve the problem:

Description of Problem

After upgrading to Windows 10, Outlook 2013 can no longer send out emails. The email stay in your Outbox and the following error is displayed.

Error 0x800CCC13 Cannot connect to the network

(For some reason doing a test Send & Receive from the Outlook Account Settings screen still works!!… but most real emails will not go out).

Solution

It appears that (on some computers) the upgrade to Windows 10 corrupts a few settings files that are used by Outlook. You can use the following steps to fix the problem.

Quit Outlook.

In the Windows Search Bar, type CMD. You should now see Command Prompt displayed in the search results.

Right Click and click Run as Administrator. A command prompt (C:\<some_path>\> will be displayed.

Type SFC /scannow and press enter.

The scan will take some time to run but once it is done you should find that your emails start working again.

Did this work for you, let us know by leaving a comment below.

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4 Replies to “Windows 10 stops Outlook Emails from Sending (Solved) – Error 0x800ccc13”

  1. I had this problem & the SFC /scannow solution worked. Took about 10/15 minutes on my old pc. After restarting my “stuck” mails had been sent as normal.

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